05/27/20
With the all new Front Desk feature, you and your team members can easily document any property complaints or issues from directly within your Symmons Evolution platform. Capture complaint and issue data such as issue types, impacted room(s), and reported date.
01/13/20
Due to scalding risks, and to improve your experience, we are excited to announce our above temperature alerts have been enhanced to notify you only when water at your property surpasses the average high temperature above the set threshold. This custom alert is configured on hot water leaving the main to guest rooms. With this change, text and email alerts will be limited, and a warning banner referencing the scald risk at your property will be placed on your Symmons Water Management dashboard. Your Health Center will also feature a new scald risk issue with further details and instructions.
10/21/19
Beginning in December 2019, you will begin receiving an emailed performance report for your Symmons Water Management property. The report will include information on your month-to-month alerts and alert types, your various supply and return temperatures, and your system’s Heath Center issues. Expect to see your first monthly email report delivered the week of 12/2/19.
10/18/19
Beginning Thursday, October 24th, if your Symmons Water Management system detects a leak at your property, a Symmons representative will immediately contact your hotel’s front desk to inform your team. This service is not in place of the current email and SMS notifications you receive. Those will continue to be delivered as well.
10/9/19
Multi-property owners now have an updated Symmons Water Management dashboard. Instead of going into each property, the new Owner Dashboard displays all of the key property-level information in one place.
10/1/19
Now located to the bottom right of your sensor table and below your temperature chart is a toggle for auto-scaling the y-axis of your temperate chart. This allows you to get a more detailed view of the fluctuation of your temperature monitored service points.
Leaks can wreak havoc on your hotel–from damage to your hotel to room closures that lead to lost revenue and costly repairs. Learn how control and prevent leak issues.
Learn about the top hotel guest complaints to minimize potential issues and improve guest relations. Here are some common problems guests complain about.
A great guest experience starts with understanding your customers. Here are three ways to build customer empathy to create a better guest experience.
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